Supported
Products
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.........
Service
Plans
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Limited
Telephone Technical Support/Consulting
PL201
The most economical support plan available. A
single user may place up to 10 untimed phone
support calls. Per term.
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$
129.00
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Unlimited
Telephone Technical Support/Consulting
PL102
A single user may place unlimited phone support
calls. Annual basis.
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299.00
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On-site
System Evaluation/Preventative Maintenance
PL211
This plan includes three single-system on-site
system evaluations and preventative maintenance
visits. Annual basis.
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159.00
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On-site
System Evaluation/Preventative
Maintenance/Unlimited Repair Services PL212
This plan includes three single-system on-site
system evaluations, preventative maintenance
visits, and all labor costs resulting from repair
services. Annual basis.
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399.00
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New
Buyer/User Assistance PL231
A necessity for new users. A single user
(single-system) may place up to 15 untimed phone
support calls, receive three on-site service calls
for warrantied and non-warrantied services, one
on-site system evaluation and preventative
maintenance visit before the warranty expiration.
Annual basis.
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499.00
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Complete
Solution PL232
A necessity for new users. A single user
(single-system) may place unlimited untimed phone
support calls, receive unlimited on-site service
calls for warrantied and non-warrantied services,
one on-site system evaluation and preventative
maintenance visit before the warranty expiration.
Annual basis.
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798.00
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Loaner
Equipment Option PL200
Available with equipment service plans listed
above. Includes delivery, installation and basic
configuration of similar equipment temporarily
replacing equipment requiring more than 24 hour
service. Subject to availability. Annual
basis.
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199.00
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Please note:
When support specialists are unavailable calls are usually
returned within one hour. Unused services on annual plans
cannot be carried over.
Other
Services
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On-site
Training, Technical Support, Consulting*, Systems
Service*, Systems Administration, Programming and
Data Recovery (per hour)
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Plan
Buyers
$ 55.00
Others
$ 80.00
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Telephone
Technical Support Services (per hour)
Billable per minute.
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60.00
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In office
Web Site Development.
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55.00
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Parts
Inclusion Plan
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Call
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Data
Back-up
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Call
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Software
Inventory/Audits -- Call for per system
rate
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Call
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* May be included in selected plans.
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