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N E W S
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MEDIA CONTACT: Pat Kich
ALWAYS UP INTERNET CONNECTION MONITORING SERVICEPALOS HILLS, IL - McFalls & Company introduced today its new "Always Up Internet Connection Monitoring" service. "This new monitoring service is designed to give our subscribers back some of their precious time when the inevitable and often frustrating problems occur," said Dan McFalls, President of McFalls & Company. McFalls & Company’s new service will monitor an IP address 24 hours a day/7 days a week to check web sites, perform port checks, send pings, and check for latency problems. "At the first sign of difficulties, we take action," said Dan McFalls. If there are consistent failures with the equipment after five minutes, McFalls & Company begins its investigation process to determine the source of the problem. They will first check for power outages in the area of the installed equipment, call the subscriber’s Internet Service Provider to begin the service ticket process, and contact the subscriber to inform them of the difficulty. However, their service doesn’t end there. "If service is not restored within one hour, we stay on the job by contacting the ISP every hour until everything is back up and running smoothly or until there is at least a solid plan in place to correct the problem," explained Dan McFalls. All the while, they will maintain contact with the subscriber informing them of the progress being made to get them back up and running. "We believe this new monitoring program will save many hours of our client’s valuable time. Just waiting on hold for most ISPs can take forever," continued McFalls. A few of the hardware and software types they are able to monitor are ASIP Services, AppleScripts, DNS Servers, FileMaker Servers, FirstClass Servers, IMAP/LDAP/POP/SMTP Mail Servers, IP Routers, LetterRip List Servers, and Windows NT Net Bios. For a more complete list, contact the company. Palos Hills-based McFalls & Company has for 10 years been providing Macintosh users with expert technical support, LAN and WAN planning, Internet and Intranet solutions, web site building and design, database and custom program development, systems installation, integration, configuration, troubleshooting, testing, and training. They are experts at onsite, telephone, and remote access Macintosh support services. For further information about McFalls & Company’s web hosting services visit www.macusa.net. For more information about the "Always Up Internet Connection Monitoring" Service visit www.mcfallsco.com/alwaysup.html.
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