• Your internet goes down while you're at the office but just too busy to deal with it. Calling your ISP, waiting on hold, explaining the problem, tracking the repair process, takes precious time away from other projects.
  
• Its the weekend or the middle of the night when your service goes down. When you arrive at the office the next business day you discover the problem, alert your ISP, and have to wait for repairs. Could the repairs have been completed before you arrived at the office?
• Tracking repair progress, logging downtime/uptime stats.
  

How it Works

McFalls & Company, monitors an IP address 24/7. Depending upon the kind of device, we can setup the monitor to request web pages, perform port checks, send pings, check for latency problems and more. A brief list of hardware and software types we monitor:

After 5 minutes of consistent failures...

• We'll first call your local electric company (if no UPS is installed) and check for outages in your area.
• If no outage reports exist, or you have your device on a UPS, we'll call your ISP and initiate a service ticket.
• If you indicate a designated person from your firm to be notified of the outage, we'll place a call to them too.
• Our equipment continues to monitor the device until its fully operational.
• If there is no restoration of service within one hour, we contact your ISP every hour until complete restoration, or until they have a solid handle on the problem and a satisfactory plan to correct it.
• We'll keep your staff informed of the progress with timely updates.

How much does it cost?

To monitor a single connection costs just $289 per year. For a limited time we'll monitor a second connection for free.

How much does it really save?

One client counting on one email from you or your staff could cost you your business or maybe your job.

How much is your time worth? Do you have plenty of time to waste on hold and doing follow-up work?

How to Get Started

To subscribe to this indispensable service please be prepared to provide us with the following information:

• ISP name
• ISP support phone number
• Either your ISP account number or your login name
• Your circuit ID may be required by a few ISPs

For each monitored connection we'll need:

• Hardware Device Type or Software Name
• The IP or Internet Address of the Device/Server
• UPS installed on this device?

Contact Info:

• Your "after hours" contact person (if any)
• The "after hours" contact phone number
• "After hours" contact window (hours)
• An e-mail address to receive reports and updates
• Company billing information

Call us...
McFalls & Company
10222 S. 80th Court
Palos Hills, IL 60465
(708) 233-6200